ARC

Shared Contacts for Gmail® is the simplest solution for sharing contacts across an organisation distributed throughout the 19 countries.

THE CUSTOMER

Arc is an Insurance and Pension Agency located in Austria. They are also part of Uniqa Group, one of the leading insurance groups in its core markets of Austria and Central and Eastern Europe (CEE). Uniqa has approximately 40 companies in 19 countries and serve more than 10 million customers.

THE CHALLENGE

Arc was looking for an easy solution to provide address books accessible by the entire organisation (40 offices) from their Gmail account, their mobile phone or their Google Contacts manager.

Google does not provide a feature to share lists of contacts, nor does it synchronise contacts seamlessly & their delegation feature has several limitations. Franz Mühlbacher, Managing Director of Arc, explained that since they started using G Suite/Google Workspace, they couldn’t find a solution to properly manage the company contacts’ across the company. They are part of a large organisation and it was essential to make specific contacts accessible to the proper departments and people: “Some contacts are for the back office, others for the front office & some have to be divided between the different agents.”

THE SOLUTION

Shared Contacts for Gmail® filled a gap in the Arc’s Google Cloud environment, adding essential features to where they were missing. Now Arc has the possibility to have organised and updated contact groups. Furthermore, the organisation can easily distribute the contacts to the appropriate lists, so that the person gets it automatically in their Google account!

WHAT DID THEY SAY

“One of the best services I had for work! …and very professional and friendly people!”- Franz Mühlbacher, Managing Director

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