Frequently Asked Questions

How can I share my Google Contacts?

To share your Google contacts, you first need to access the application, then you will see all your Google Contacts and labels.
Then, you just have to select the contacts (or labels) of your choice, and click on the “Share” (enter image description here) icon.
After that, select the users you want to invite to access these shared contacts and define their permissions.
More on this tutorial:

Where can my colleagues see the contact I shared with them?

Once contacts are shared, the invited users will be able to see them:
In the application
In Google Contacts (in the left pane, they will see the shared labels containing the shared contacts)
In Gmail (using autocomplete or by clicking on the shared contacts icon)
In their mobiles phone books
In Google Drive
In Google Agenda
In their mobile
in their IP Phone
In hundreds of other applications synchronized with Google contacts.

Where can I find my Google Contacts?

To find your Google Contacts, you just need to click on the launcher menu on the top-right hand side from Gmail or any other Google application:

Can shared contact be updated by users?

Users with “View Only” permission cannot update shared contacts. Users with any other permission can updated shared contacts from the application, from Google Contacts directly, from their mobile phone, or from the Gmail right pane.

Can I share all my Google contacts at once automatically?

You can share all your Google contacts at once by clicking on the share icon next to the “Contacts” main label and invite users. After that, all your contacts will be shared with the invited users. When you create a new contact, this contact will be automatically shared with your team.

Can I share and update contacts from my mobile?

You can share contacts from your mobile by installing our mobile application, available for Android or for iOS. Alternatively, you can also use the native contacts apps or your phone to access and update shared contacts.

Can I create shared contacts from my Gmail inbox?

You can edit create shared contacts and edit them directly from your Gmail inbox, directly from an email sender or recipient by clicking on the “Shared Contacts” icon () in Gmail right pane.

When a shared contact calls a user’s phone, will the caller ID recognize this contact automatically?

Yes, as long as you activated the synchronization with your Google contacts, your phone will reckognize any contact shared with you immediately.

Why am I required to grant permissions to my Google account?

Shared Contacts for Gmail® is a Google marketplace application. For better security, it uses Google authentication system and will need to access your contacts in order to share them with your team. If you are a Google administrator installing the application for your domain, we also require permissions to access the users of your domain, in order to facilitate internal sharing, your domain groups (to be able to share automatically with all members of a group), your Google licenses (to be able to offer you bundles offers) and some security settings in order to give you an overview of the other permissions you granted to your domain.

How is my data protected?

As a Google Premier Partner serving numerous Fortune 500 companies, including financial and governmental institutions, Shared Contacts for Gmail® takes the security of its customer data very seriously and commits to abide by the most severe regulations. Read our security policy to know about the concrete measures we are taking to protect your data.

Is Shared Contacts for Gmail® GDPR compliant?

Shared Contacts for Gmail® story started in Paris. One of our main development centers is still based in Paris. Therefore, not only are we fully GDPR compliant, but we already abided by all these concepts way before the EU enforced this regulation, as we were compliant with the french Informatique et Libertés law by the CNIL.

Can I cancel my subscription at anytime?

You can cancel your subscription at any time by simply clicking on “Cancel” on your subcription dashjboard.
When you cancel your subscription, you will continue to have access to the service until the expiration of your prepaid period.

How long are the contacts stored after deletion or subscription cancellation?

Your contacts are permanently deleted 30 days after deletion. However, if you use are using our “unlimited backup” feature, we can keep an archive of your deleted contacts as long as your subscription is running.
If your cancel your subscription, your data will be stored in an archive during 6 months before permanent deletion. You can exercise your right of deletion before the expiration with a simple request.

Does it work with Outlook?

Yes! Google contacts are synchronized with Outlook thanks to Google Workspace Sync for Microsoft Outlook (GWSMO). All contacts belonging to the label “Contacts” or with a label which setting “Outlook Sync” is on will be seen and editable in your Outlook contacts.

Should I install the application on my whole Google domain?

It is highly recommended to install the application for the whole domain from the Google Workspace marketplace. Therefore, you will be able to seamlessly share contacts with your team members. If you don’t install the app for the whole domain, each user will need to grant access to their contacts individually.

Do you keep a backup of our deleted contacts?

Deleted contacts are backed up on a daily basis for the “restore” feature in the Corporate edition. All backups are deleted 6 months after the expiration of the subscription.

What is the difference between the Lite, Team, Business and Corporate plans?

You can compare the features in our pricing page.
In short:
Lite is limited to very small teams with very few contacts to share
Team is for medium-sized teams of the same organization
– Business is for organizations with highly collaborative needs (sharing on multiple domains, sharing with Google groups, contacts sharing from Gmail or mobile…)
Corporate is for organization that have security requirements, such as logging or backup, as well as directory management.

Do you offer a discount for non-profit or educational institutions?

School, non-profit organizations and non-governmental organizations are elegible for a 30% discount!
Contact us to get yours!

How many licenses do I need to buy?

Google Workspace customers can buy as little as 5 licenses up to as many they want.
Gmail consumers version can buy a minimum of 2 licenses (one needs to be 2 to share)

Do you have a free edition?

You can use the Business version for free during your 15 days trial. There is no unlimited free edition.

Can I share individual contacts instead of labels?

you can share any contact individually, and it will be automarically added in the shared list by the application.

Is the synchronization with Google Contacts a 2-way synchronization?

Yes! Shared Contacts for Gmail® regularly polls Google Contacts to detect any changes made on your users’ address books. Inversely, any changes made through the application will also be reflected to Google Contacts.

How long does it take for all my contacts to be synchronized with other users?

All will depend with the number of contacts you are sharing as well as the number of users you are sharing them with. The first share generally takes less than 5 minutes.
Then, if a user updates a contact using one of our applications (web app, mobile app, gmail addon) or Google Contacts manager with ou plugin installed, the updated contacts will get synchronized instantly.
For contacts updated with other means, the synchronization frequency is around every 20 minutes.

Can I automatically share contact labels with all the members of my organization, without manually sharing every time a new employee is enrolled?

Yes! As Shared Contacts for Gmail® supports domain groups sharing, – starting from Business Edition, you can share a label with a Google Workspace domain group configured for “all users”, and all the users of your domain (including new ones) will automatically inherit that label in their Google contacts.

Can I share a label / contact list or my domain directory for users that are outside of my Google domain?

Yes! Starting from Business Edition, you will be able to share your contact labels with any user with a Google account, even outside of your organization. With Corporate edition, you will also be able to share your Google Workspace domain Directory with users ourside of your domain.

Is it possible to share contacts with free Gmail users?

It is possible to share contacts with anyone with a Google account, it can be Gmail, legacy (free) Google Apps, G Suite or Google Workspace account.

What is the difference between a label, a contact list, and a group?

A label is the same thing as a contact list or an address book: It is an entity that contains contacts in order to categorize them. A group (sometimes you will hear “Google Groups”, “Domain Groups” or “Mailing Lists” are groups of users that share a common email address (for instance “marketing@domain.com“). When you share a label with a group, all the users in this group will have access to that label.

Who can create and share contacts lists / contacts labels?

Anyone in the organization can create contact labels in Google contacts or contact lists in the Shared Contacts for Gmail® dashboard. Every licensed domain user can share their own contacts labels, but the administrator can prevent certain users share their own labels.
Users will be able to reshare labels that were shared with them only if they have the “Can Reshare” permission on that label.

How are Shared Contacts for Gmail® licenses assigned to users?

Licenses assignation is made by the application automatically.
The first license is assigned from the start to the user that installed the application.
Then, every time a contact list is shared with a user, a new license will be used.
When you share a contact list / label with a Domain Group (Google Group) each member of the user’s group will consume 1 license. 

Note: If you share with more users than your number of licenses, the new ones will be marked as “Unlicensed”. 
You can easily buy more licenses in your subscription page by clicking on ‘Add Licenses’. 

You can liberate a license from a user and transfer it to another user by simply removing the invitation of the first user from the labels that are shared with them.

Can I share a label with a group email ?

Yes! If you create a Google group in your Google Workspace domain, you will be able to share a label with that group and all the users of that group will have access to that label. The same way you would share a Google Drive folder with that group.

Will I be able to “unshare” contacts after I shared them?

Yes. If you don’t want a user to have access to the contacts you shared with them, you simply need to remove access, using your shared contacts dashboard or Google Contacts plugin.

What access permission can I give to the users I invited to the shared label?

The access control to the contacts you share can be made on the following levels:
– View Only: users can only see the shared contacts and groups and can add private comments. 
Can Edit: users can see the shared contacts, add new contacts to the shared group, existing ones and can add private and public comments.
Can Delete: Same permissions as “Can Edit”. Can also delete shared contacts.
– Can Reshare: Same permissions as “Can Delete”. Can also share the label with new collaborators and remove or change access from existing collaborators.
– Owner: Has the full permission on the contact list. Can also delete or rename the shared label.

A colleague is leaving the organization, is there a way to transfer their contacts?

When someone is leaving the organization, you can transfer ownership of the contact lists that you want to keep to another user.

Can I re-share a contact list that was initially shared with me?

Yes! If the owner of the label granted you the “Can share” permission, you will be able not only to share the label with new users but also to manage the permissions of the existing collaborators in the list.

Is it possible to view and edit the contacts details of an email sender directly from Gmail?

Yes, thanks to Shared Contacts Gmail Addon, you can empower your Gmail with all the features of Shared contacts for Gmail: You can view and edit contact information of an email sender or recipient, add notes and comment, notify colleagues and of course, add the recipient to a shared contact list.

Does Shared Contacts for Gmail synchronize contact profile pictures?

Yes! When you share Google Contacts with Shared Contacts for Gmail®, the other users will have access to all contact information of these contacts, including their profile pictures.

Is the free trial limited in terms of contacts sharing?

No, you can share as many contacts and labels during the 15 days of your free trial. When your trial expires, you will need to choose a plan in order to keep these shares active.

Do you have a reseller program?

Yes! You can apply for our Shared Contacts for Gmail® partner program by applying on our partner page.